FAQ

1. How do Q-VINCI earbuds provide noise reduction?

Q-VINCI earbuds feature advanced noise reduction technology that helps to block out external sounds and provide a more immersive audio experience. The earbuds use built-in microphones to detect ambient noise and then generate an equal and opposite sound wave to cancel out the noise.

2. How long does the battery last on Q-VINCI earbuds?

Q-VINCI earbuds offer up to 8 hours of continuous playback on a single charge. This allows you to enjoy your favorite music or take calls without worrying about running out of battery.

3. Are Q-VINCI earbuds compatible with all devices?

Yes, Q-VINCI earbuds are compatible with most Bluetooth-enabled devices, including smartphones, tablets, and computers. Simply pair the earbuds with your device and start enjoying wireless audio.

4. Can I use Q-VINCI earbuds during workouts or outdoor activities?

Absolutely! Q-VINCI earbuds are designed to be lightweight and comfortable, making them perfect for active lifestyles. They are sweatproof and secure, ensuring they stay in place during workouts or outdoor activities.

5. What is the return policy for Q-VINCI earbuds?

We have a 30-day return policy for Q-VINCI earbuds. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please make sure the earbuds are in the same condition as when you received them, with all tags and in their original packaging.

6. How do I request a return for Q-VINCI earbuds?

To request a return for Q-VINCI earbuds, please contact our customer support team at qvinci.com@gmail.com. They will provide you with a return shipping label and instructions on how and where to send the package.

7. Can I exchange my Q-VINCI earbuds for a different model or color?

Currently, we do not offer direct exchanges for Q-VINCI earbuds. The fastest way to get the desired model or color is to return the item and make a separate purchase for the new item.

8. How long does it take to receive a refund for returned Q-VINCI earbuds?

Once we receive and inspect your returned Q-VINCI earbuds, we will notify you about the approval of the refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

9. Do Q-VINCI earbuds come with a warranty?

Yes, Q-VINCI earbuds come with a 1-year warranty. If you experience any issues with your earbuds within the warranty period, please contact our customer support team for assistance.

10. Can I use Q-VINCI earbuds for phone calls?

Yes, Q-VINCI earbuds have a built-in microphone that allows you to make and receive phone calls. The advanced noise reduction technology ensures clear and crisp audio during calls.  

 

PAYMENT ACCEPTANCE!

At Q-VINCI, we strive to provide a seamless and secure payment experience for our customers. We understand the importance of accepting various payment methods to accommodate different preferences and ensure a convenient shopping experience.

Our ecommerce store accepts a wide range of payment options, including:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Rest assured that your card information is encrypted and protected during the payment process.
  • PayPal: If you prefer using PayPal for your online transactions, you can easily select this option at checkout. PayPal offers an additional layer of security and convenience.
  • Apple Pay: For Apple device users, we support Apple Pay, allowing you to make quick and secure payments using your Apple Wallet.
  • Google Pay: Android users can take advantage of Google Pay, a fast and secure payment method that streamlines the checkout process.

By offering multiple payment options, we aim to accommodate your preferences and provide a hassle-free checkout experience. Rest assured that all payment transactions are processed securely and in compliance with industry standards.

If you have any questions or concerns regarding payment acceptance or need assistance with a specific payment method, our dedicated customer support team is here to help. You can reach us by email at qvinci.com@gmail.com